FAQ's

Message us - info@glaib.com. Our customer service team is available from Monday - Friday | 9AM - 3PM (EST). If you're reaching out about an existing order, please include your name and order number to help us assist you faster - we aim to respond to all inquiries within 24 business hours at the latest.


📧 Email: info@glaib.com

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalising your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

At this time, we do not offer bulk discounts. 

Refund & Return Policy

We want you to feel confident in your purchase. If you’re not satisfied, we’re here to help.

Return Window

You have 7 days after receiving your item to request a return.

Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging

• All original tags and labels must be attached

• Proof of purchase (e.g., order number or receipt) is required

Returns that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, email us at iphone.business.block@gmail.com with the following:

• Your full name

• Order number

• Reason for return

We’ll respond within 1–2 business days with detailed return instructions and the return address.

Important: Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method and retaining your receipt.

Damages and Issues

Please inspect your order upon delivery.
Contact us immediately at iphone.business.block@gmail.com if:

• Your item is defective or damaged

• You receive the wrong item

We’ll evaluate the issue and make it right as quickly as possible.

Exchanges

We do accept exchanges.
If you would like to exchange an item for a different size, color, or style, please email iphone.business.block@gmail.com with your order details and request.

• Exchanges are subject to product availability

• Items must meet the same return conditions as above (unworn, unused, original packaging)

• Customers are responsible for return shipping, but we will cover the shipping cost for the exchanged item sent back to you

Our team will guide you through the exchange process once your request is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.
If approved:

• A refund will be issued to your original payment method

• Refunds are typically processed within 10 business days

Please note: It may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received a refund, please contact us at iphone.business.block@gmail.com.

Last updated: June 30th, 2025

Order Processing Time
We aim to process all orders within 1–2 business days (Monday to Friday). Please allow up to 4 business days during peak periods or if there are issues such as incomplete payment or insufficient address information. In such cases, we will contact you via email to resolve the issue prior to shipping.

Order Cutoff Time
Orders placed after 5:00 PM Eastern Time Zone (ET) will be processed the next business day. This may add one extra business day to the estimated delivery time.

Estimated Delivery Times

• Handling Time: 1–2 business days
• Transit Time (United States): 4–12 business days
• Transit Time (International): 4-12 business days
• Estimated delivery time (United States): 7 –16 business days

Delivery estimates are not guaranteed. Factors such as weather conditions, holiday season surges, or carrier delays may affect delivery times. We will make every effort to keep you informed of any significant delays.